Our Response to COVID-19

We understand that we’re living in challenging and unprecedented times. propper is taking a proactive approach to helping our customers navigate this difficult time and we can assure you that propper is extremely well placed to continue our operations throughout this period.  

The health and safety of our customers and employees is paramount. We have put in place protocols to help ensure everyone is protected while we continue to deliver our property management service to thousands of customers across NSW, Victoria and Queensland.


FREE LEASING OFFER

We are currently offering all new joining customers a free leasing package valued at up to $799 (not to be used in conjunction with any other offer). 

Click here to book in a call with one of our friendly Onboarding Specialists to see how we can help you.

 

3D Virtual Tours implemented to lease properties safely

Open homes have been banned in Australia, except for private viewings by appointment of 1 person only.

To give tenants every opportunity to view and rent properties safely we are doing the following:

  • We have invested in 4K quality 3D cameras that create an online virtual tour of a property, which allows tenants to inspect the property from a device in the comfort of their home.  We have already successfully leased multiple properties in this way!

  • We are conducting private inspections at vacant properties with no more than 1 person attending the property

  • Anyone entering any property is instructed not to touch any surface

  • We have implemented new health and safety procedures at all private viewings, including ensuring Government social distancing guidelines are observed and all attendees are offered hand sanitiser on entry and exit


Rental hardship

Unfortunately COVID-19 has created a lot of uncertainty and financial stress for Australians. If you are a propper tenant suffering hardship as a result of losing your employment or income, we encourage you to communicate with us as soon as possible. We’ll do our best to assist you as quickly as we can, but first we will require additional information and evidence to assess your financial hardship case. To understand what evidence is required, please contact your propper Relationship Manager or email us at support@propper.com.au.


Condition Reports & Routine Inspections

All ingoing and outgoing condition reports will continue as normal, however we have temporarily postponed non-critical routine inspections until further notice.


Maintenance

Tenants should continue to report maintenance issues as they arise. Please allow us some additional time to resolve non-urgent repairs as our team is busier than normal during the current crisis.


Working remotely

We moved our entire team to ‘work from home' mode in mid March to help protect staff and prevent spread.  This won’t affect our service to you at all because our team has always had the capability & technology to seamlessly work remotely, and all our processes are digital (meaning our have customers aren’t required to visit our office anyway).


Switching to or joining propper

We haven’t changed any of our standard processes for owners wishing to join or transfer the management of your property to propper.

The entire transfer process can be completed digitally with a few clicks.

If you require a rental appraisal, we can do so via video conferencing calls, and any exchange of keys can be done ‘contactless’ through a provided key safe.


Stay safe and stay healthy

We truly hope that you and your family stays safe and well during this difficult time.  Like everyone, we’re hoping and looking forward to being on the other side of COVID-19 sooner rather than later.


Updated 29 April 2020