Why your privacy matters to us
We collect a variety of information from visitors to our website, some of which can be confidential. This document explains the types of information we collect and what we do with that information (among other things).
What kind of information do we collect?
Regardless of whether you register on the website, we will collect general information that is not personal to you. This type of information generally relates to your behaviour on the site, and includes things like the type of browser you are using, your geographic location, and how you came to the website. It also includes information that will help us trouble-shoot problems, analyse our resources and improve our services. There is nothing in that kind of information that could enable anyone to identify who you are.
There are many aspects of the site that can be viewed without providing personal information, however, for access to future propper customer support features you are required to submit personally identifiable information. This may include but not limited to name, email, phone, address, or provide sensitive information to confirm your identity and property ownership.
If we have received personal information that we have not requested (unsolicited personal information) we will delete or destroy it as soon as practicable but only if it is lawful and reasonable to do so, or ensure that the information is de-identified.
In certain circumstances we may be required or permitted by law, court or tribunal order to collect certain personal information about you.
You do not have to provide us with your personal information, but if you do not provide us with the personal information that we need, we may not be able to provide our services or assistance to you or on your behalf.
When do we collect personal information?
We collect personal information in a number of ways, including:
Where relevant you consent to propper posting and using any photographs and/or personal information you might upload both on its website, its social media sites (including Facebook) and in any other content or copy we may use for the purpose of our functions and/or activities.
How do we use your personal information?
We collect your personal information in order that you may receive the benefit of our website.
Your personal information may also be sent to our customer service teams who reside in the Philippines and assist us in providing the services to you.
When might we disclose your personal information?
Any personal information provided to us may be disclosed, if appropriate, to other entities in order to facilitate the purpose for which the information was collected. Such entities generally include:
Those entities will be permitted to obtain only the personal information necessary to deliver the service. propper takes reasonable steps to ensure that these organisations and individuals are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
If you conduct any transaction that requires a payment by you, some of your details may be provided to a third party payment processor to allow the transaction to be completed.
Does propper use personal information for direct marketing?
From time to time we may use the personal information we collect from you to identify particular propper services that we believe may be of interest to you. We may then contact you to let you know about these services and how they may benefit you. We will generally only do this with your prior consent (where practical) and we will always give you a choice to opt out of receiving such information in future.
Direct Marketing from propper generally takes the form of an Electronic marketing email.
Electronic marketing – Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or implied consent.
You may give us your express consent by, for example, ticking a box on an electronic or signing in paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have a reasonable expectation of receiving an electronic marketing communication.
Every directly addressed marketing contact sent or made by propper will include a means by which customers may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Requests should be directed to us via the channels provided under ‘Contact us’ below.
Links to third party websites
Personal information about employees or job applicants
propper may also collect personal information from you if you apply for a job with and/or become employed by us. In these circumstances:
Accessing your personal information held by propper
You may review, edit, correct or delete any personal information you submit to us at any time. To do this, you will need to contact propper in writing or over the phone through the contact details below.
You may access personal information we otherwise hold about you. Access to your personal information may be denied on certain grounds including, for example: it is unlawful; it may have an unreasonable impact upon the privacy of other individuals; or your request is frivolous or vexatious. If we deny you access we will provide our reason for doing so at the time of your request.
If you wish to access the personal information we hold about you or request correction of it, you should contact the Privacy Officer on the details below who will respond to your request within a reasonable period after the request is made.
While we do not charge you for a request for accessing your personal information you should be aware that we may charge a reasonable fee (which will be notified to you once you make a request) for time and cost in the following circumstances:
How can you correct and update your information?
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information by maintaining and updating your profile.
Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update your file accordingly.
Dealing with us Anonymously or by Pseudonym
In order for us to successfully do business with you it will not, in most circumstances, be practical for us to deal with you without you providing relevant personal information to us. However, where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym.
Storage and security
We will take all reasonable steps to protect your personal information, and you will be able to access your personal information held on the website at any time (subject to service outages) to keep it updated.
Although we aim to create a safe, secure environment by trying to limit access to the website to legitimate users, we cannot guarantee that unauthorised parties will not gain access. We will not have any liability arising from any unauthorised access to your personal information.
All such enquiries or complaints will be taken seriously and will be handled as soon as reasonably practicable.
Please contact us at our offices via the contact details provided below if you want to:
Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.
Contact Details: 2/36 Wyndham Street, Alexandria, NSW 2015; Telephone: 1300 622 751; E-mail: firstname.lastname@example.org
Need more information on privacy?
For more general information regarding privacy in Australia, visit the website of the Office of the Australian Information Commissioner (www.oaic.gov.au).