Tenant Maintenance Requests

All you need to know about lodging maintenance requests at your rental property

Repairs During Business Hours

For all repairs during business hours or for non-urgent repairs after hours, please email support@propper.com.au with a complete description of the issue and supporting photos/videos attached, and your property manager will be in touch.

Urgent Repairs Outside of Business Hours

If you have an urgent repair outside of our standard business hours that requires immediate attending to, please contact our emergency trades partners in your city as outlined below. You should also email support@propper.com.au so that our team is aware of this issue.

Typical urgent repairs include: burst water service, serious roof leaks, dangerous electrical faults, gas leaks, flooding, or a failure of gas, electricity or water, or any damage which makes the premises unsafe or insecure. For a full list of urgent repairs in your relevant state, please click here: NSW, VIC, QLD and refer to your lease agreement.

Please be advised any maintenance work that is organised by a tenant that is not considered an urgent repair may be at the tenant’s expense.

Urgent Repairs Contacts

Greater Sydney

Plumbing – propper Maintenance – 1300 622 748
Electrical – propper Maintenance – 1300 622 748


Plumbing – Illawarra Hot Water Service and Plumbing – 02 4226 4400
Electrical – Better Future Electrical – 0411 686 008


Plumbing – Leigh Booker Plumbing – 0427 758 627
Electrical – Dinnen Electrical – 1300 272 728

Greater Melbourne

Plumbing (All Regions except Geelong & District) – Focus Plumbing – 0418 368 934
Plumbing (Geelong & District only) – Ocean Flow Plumbing – 0421 878 029
Electrical – propper Maintenance – 1300 622 748

Brisbane & Gold Coast

Plumbing – Flow On Services – 0478 112 838
Electrical – Platinum Electrical – 1800 028 674

How to Handle Damages During a Natural Disaster

The best points of contact for any emergency due to natural disasters (fires, flooding) are:
SES (132 500) – for flooding or falling trees
Fire Brigade (000) – for fire